FAQ

Q1: How do I complete the order placement?

The ordering process is very simple and clear, requiring only four core steps:

Select products: Browse the store product list and add your selected items to the shopping cart.

Complete information: Jump to the checkout page and fill in the delivery address and personal contact information accurately.

Secure payment: The platform supports globally accepted credit cards including Visa, Mastercard, American Express, and Discover. All transactions are processed directly through high-level encrypted payment ports without complicated page redirects.

Order verification: You will receive a confirmation email immediately after payment is completed, and we will arrange the order shipment right away.

Security Guarantee: We adopt the internationally recognized PCI-DSS certified system and full-link encryption technology. Your credit card-related information will be processed directly through encrypted financial channels, and the backend system will not retain any sensitive bank card data, fully ensuring the safety and reliability of your payment process.

Q2: Is my payment information secure?

It is completely secure. Protecting user privacy and fund security is our core task. We have established a dual security protection mechanism:

International financial security standards: The cooperative payment platform is certified by PCI-DSS (Payment Card Industry Data Security Standard), meeting the world's top payment information security specifications.

Bank-level encryption technology: Relying on SSL/TLS full-link encryption technology, your private information such as credit card number and billing address will be encrypted and protected in real time during transmission. None of our backend staff can view your private bank card information, making the entire shopping process safe and worry-free.

Q3: Where is the order shipped from? How long will it take for delivery?

All products in our store are shipped directly from domestic warehouses in the United States, with strict control over product quality and order processing efficiency.

Order processing: After order verification (usually within 12 hours after successful payment), we will complete product sorting within 2 working days and hand it over to cooperative logistics providers.

Estimated delivery time:

Domestic US orders: Enjoy high-efficiency special line logistics, with a standard delivery time of 3-5 working days.

Cross-border international orders: The conventional delivery time is 7-15 working days, and the final time is affected by the distance of the destination and the operating efficiency of local logistics.

Q4: Do I need to pay additional tariffs or import duties when signing for the package?

No additional fees are required. To create a convenient cross-border shopping experience and allow you to enjoy a local shopping process, we implement an all-inclusive pricing policy:

All taxes included: The total payment amount displayed on the checkout page covers product costs, international logistics fees, as well as import duties and value-added tax (VAT) payable in the destination country.

No hidden costs: When the package is delivered and signed for, you do not need to pay any additional fees to the customs or express companies, and we handle the entire customs declaration and tax payment process.

Worry-free signing: Since we have paid all kinds of taxes in advance, the package customs clearance process is smoother, truly realizing that the displayed price is the final actual price.

Q5: How can I check the real-time logistics status of my order?

We provide full-process visualized real-time logistics tracking service:

Email reminder: After the order is shipped, the system will automatically send a logistics tracking number to your registered email at 

Account inquiry: You can log in to your personal account at any time and view the real-time updated logistics status in the "Order Records" section.

Official inquiry: With the logistics tracking number, you can check the real-time location of the package and the estimated delivery time on the official websites of mainstream logistics companies such as UPS, DHL, and FedEx.