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Thank you for your support and trust in us. Your satisfaction is our ultimate pursuit. If you are not fully satisfied with the items you have received, we are ready to assist you at any time.

We offer a 30-day return guarantee starting from the date of receipt (based on the logistics sign-off date).

Return Conditions: The item must remain in its original condition, without washing, damage or wear, and all original tags and labels must be fully intact.

Please inspect your package immediately upon delivery. Contact us within 48 hours if you encounter any of the following issues:

The item was damaged during shipping and transit.

The item you received does not match your order (wrong item delivered).

The item has manufacturing defects or quality flaws.

Resolution: We will cover all return and exchange shipping costs for the above cases. We will arrange an urgent re-delivery for you or process a full refund immediately.

To ensure fast and efficient refund processing, DO NOT return the item directly without prior communication:

Contact Customer Service: Send an email to our official email address with your order number and detailed return reason. For quality issues, please attach clear photos of the defective item.

Obtain Authorization: Our team will review your request within 24 hours and send you a Return Merchandise Authorization (RMA) and detailed return instructions.

Arrange Pickup: For eligible returns, we will provide a prepaid shipping label or coordinate a courier pickup for you — you do not need to pay any return shipping fees.

Ship the Package: Pack the item securely and hand it over to the courier.

Inspection Period: We will complete the quality and condition inspection within 3-5 business days after receiving the returned item.

Refund Method: Once approved, the refund will be automatically issued back to your original payment account.

Processing Time: Refunds generally take 10 business days to reflect in your account. If you still do not receive the refund after 15 business days, please contact your card-issuing bank or reach out to us for the transaction reference number.

If you have any questions or concerns regarding returns and refunds, please feel free to reach out for support via the following channel:

Official Customer Service Email: gentlelifeService@outlook.com

Response Promise: We guarantee a response within 24 hours on all working days.